Refunds and cancellation

Cancelling your plan

You can cancel any time in Settings, under Plan and usage. You keep your plan until the end of the month or year you already paid for, and you won't be charged again. After that your account moves to the free plan; your websites and data stay.

Refunds for plans

Plans are paid in advance, and we don't refund the unused part of a month or year, except where the law requires it or as described below.

Charged by mistake? If you were charged twice, charged after you cancelled, or charged a different amount than the Plans page showed, email OPALCREATE.DEV@gmail.com within 60 days and we'll refund the extra charge.

Moving to a cheaper plan takes effect at your next renewal.

AI credits

Credits included in a plan reset each month, don't carry over and aren't refunded. A credit pack you bought can be refunded within 14 days of buying it if none of its credits have been used.

If Opal throws away a broken AI answer, it gives the credits back by itself. If you think an answer was clearly wrong and Opal didn't catch it, you can appeal that charge in Opal; we read every appeal and decide.

Buying from a store made with Opal

Each store made with Opal is run by its own business, which sets its own refund and return policy. To ask for a refund, cancel an order, or report a problem with what you bought, contact that business first; their contact details are on their website and in your order email.

If the business agrees to a refund, it goes back to the card you paid with. Banks usually take 5 to 10 business days to show it.

If you can't reach the business, or think something is wrong, email OPALCREATE.DEV@gmail.com with your order number and we'll try to help. Opal can't make a business give a refund, but we act on stores that break our terms.

If you sell on Opal

You decide refunds for your own orders and can give them from Orders. Refunds are paid from your Stripe balance. On a full refund, Opal returns its own fee; card processing that Stripe doesn't return is taken from your later sales. Chargebacks work as explained in our Terms of service, under Getting paid.

Your legal rights

Nothing in this policy takes away rights you have under the consumer laws where you live.